Frequently Asked Questions

I don't have a PayPal account to use in the on-line shop. How can I pay by credit card instead?

You don't need to have an account to pay by credit or debit card via PayPal. When you click on the button labelled 'Check out with PayPal' in the shopping cart, the PayPal login screen appears. But further down that screen, there is a button labelled 'Pay by debit or credit card'. Click on that, and you can pay by debit or credit card without having to log in to PayPal.

I'm trying to login, but it says 'Wrong email or password'

First check your email address that you typed in is correct. If it is, then it's the password that's wrong. Try again; if it still doesn't work then consider whether you are typing a letter in uppercase when it should be typed in lowercase (or vice versa). If all else fails, click on 'Forgotten Password' and set a new password for yourself.

How do I change my login password?

On the login screen, click on 'Forgotten Password' and follow the instructions. You might have to log out to make the login screen appear again.

 

I'm an e-subscriber, but I can't get to my magazines

If you can login, but can't then get access to your magazines, then contact sales or the webmaster (email address: thelaceguild.webmaster@gmail.com) and they will sort it out for you.